Information about our services

Direction setting

HMA can support your organisation set future directions through a range of activities such as:

  • Strategic planning
  • Service planning
  • Program development
  • Needs assessment
  • Workforce planning

Direction setting and planning activities typically involve:

  • Client and stakeholder consultation
  • Community and consumer consultation
  • Review of published evidence
  • Analysis of population and service data
  • Collaborative workshops to brainstorm and critique strategic directions

Examples of our work include:

Evidence collection

Our consulting team use diverse methods of information capture and consultation. We typically employ a mixed method approach of evidence collection ensuring both qualitative and quantitative information is available for analysis. Examples of techniques typically used include:

  • Stakeholder consultation, including face to face meetings and focus groups
  • Community and consumer consultation
  • Literature reviews
  • Tailored survey design and online surveys
  • Workshop and focus group facilitation


Our consultants are experienced in conducting semi-structured interviews with Government Departments, peak bodies, health professionals, advocacy groups, community members and service consumers.

When appropriate our consultants will facilitate a workshop or small focus group discussions to draw out rich information from key stakeholders. Workshops can provide an opportunity to generate a common understanding or consensus among stakeholders, or articulate key points of difference.

Examples of our work:

  • Mental Health Nurses transition (College of Mental Health Nurses) – 7 case studies
  • Regional Cancer Services cancer pathways

Literature review

HMA typically use a ‘rapid evidence assessment’ literature review method to identify and assess relevant peer-reviewed articles. Using a PICO framework (population, intervention, control, outcome) we specify the literature review question and appropriate search terms to ensure a thorough scan of recent literature for inclusion.

HMA can also undertake comprehensive literature review if required.

Examples of our work:

  • DVA peer support
  • Pharmacy Workforce Cost-effectiveness Review

Data collection

In addition to accessing existing datasets (e.g. Australian Bureau of Statistics census data), HMA routinely collects new data using purposefully designed surveys.

HMA uses commercial online survey software to prepare and distribute online surveys. However, we understand that not everyone prefers an online survey. Therefore, we also prepare paper-based versions for mail out when required.

Sometimes it’s not that simple. Depending on the nature of the data, the need to link multiple data sources or privacy requirements for sensitive information, a more sophisticated approach may be required. On these occasions, HMA will develop a purpose-built survey instrument that addresses the above issues and allows for complex data collection.

Examples of our work include:

  • VCCC Lung Cancer Clinical Audit
  • Laboratory Capability Audit

 Complex data analysis

HMA can assist your organisation with complex data analysis and modelling, including:

  • Tailored survey design (online or paper-based) and cleansing and analysis of responses
  • Hospital separation data analysis
  • Economic modelling
  • Demographic and population health data assessment for needs assessments and other planning activities

Our consultants are experienced in analysing a variety of data types and work with your organisation to determine the most appropriate source of data, or when new data collection is required.

Data sources required will depend on the nature of the project, but our staff typically use:

  • Australian Bureau of Statistics census data
  • Australian Institute of Health and Welfare data
  • Medicare Benefits Schedule data
  • Hospital separation data (admitted episode data by ICDM-10 codes)
  • Burden of disease data (disability adjusted life year or quality adjusted life years).
  • Program administrative and activity data

We also routinely collect new data using purposefully designed surveys via commercial online survey software or paper-based mail out.

Our analyses can be used to assist with strategic planning, service planning, program design and program evaluation, including value for money assessment.

Examples of our work include:

  • Wide Bay Hospital and Health Service – Service Plan
  • DVA Community Nursing Program – Fee Schedule Analysis
  • Coronial information

Evaluation and review

HMA has extensive experience in monitoring, evaluation and review projects. These include process evaluation, outcomes evaluation, summative evaluation and meta-evaluation.

We can also provide capacity building support for clients wishing to upskill staff in evaluation concepts.

HMA abides by the Australian Evaluation Society guidelines on ethical conduct of evaluation.

HMA’s approach to developing a monitoring, evaluation or review framework applies a standard conceptual approach, involving:

  • considering the context, including defining the program logic and key evaluation areas
  • identifying the most appropriate evaluation / review design
  • identifying data collection methods
  • identifying approaches to analysing the data, and
  • formulating evaluation / review findings

Examples of our work include:

  • Pharmacy Trial Program Evaluation
  • DVA Community Nursing Program Review
  • Review of the Victorian Cytology Service

Capacity building

HMA’s approach to capacity building for any topic area applies a standard conceptual approach, involving:

  • Clarifying the audience and providing key messages
  • Needs analysis of current skills and areas for development
  • Capacity building through application of adult learning principles
  • Integrating newly developed capacity into the organisation / workplace.

Examples of our work include:

  • Gippsland PHN Evaluation
  • Queensland Mental Health Commission – Grant Evaluation Support

Project management and support

HMA can assist your organisation manage and coordinate project delivery, or provide organisational supports. Our services include:

  • Project oversight and management
  • Administrative support
  • Grant submission support
  • Report writing support

Project management

Our consultants apply project management theory across all projects. This ensures our projects are timely, within scope, engage the necessary stakeholders and resources, employ relevant communication strategies and identify and mitigate risks appropriately. We work closely and collaboratively with clients to initiate, plan, execute, and close projects. This includes management of specialist sub-contractors as required.

Organisational support

Our staff can assist your organisation to draft papers, reports and policies, and prepare grant submissions. We can provide editing services accredited by the Institute of Professional Editors Australia.

Examples of our work include:

  • DVA webinar project management
  • DVA PTSD Accreditation Standards program support
  • Thirrili organisational support

Funding and costing

HMA can provide health funding and costing advice, such as:

  • Activity based costing
  • Economic modelling
  • Development and review of funding models

Our economic specialists can provide costing of current services, modelling of proposed options, and provide cost-benefit analysis.

Examples of our work include:

  • Blood Borne Viruses Funding Review
  • DVA Community Nursing Project: assessment of fee schedule viability
  • ACAT assessment – activity based costing