Developmental review of the social and emotional wellbeing counselling services

Project Info


  • Australian Government Department of Health

Client Type

  • Commonwealth department

Financial Year

  • 2012-13

Health Areas

  • Aboriginal and Torres Strait Islander People
  • Mental health
  • Wellness

Service Provided

  • Health program development


  • National

The Department of Health and Ageing (the Department) engaged HMA to undertake a Developmental Review of the Social and Emotional Wellbeing Counselling Services. The key aims of the review were to:

  • assess the contribution existing services were having on the social and emotional wellbeing needs of the Aboriginal and Torres Strait Islander people affected by past government policies of forced removal and the likely demand for future services
  • identify how the current service delivery model was meeting the needs of the Stolen Generations and others who use the service. This involved examining reach, access, quality, cultural appropriateness, flexibility, cost effectiveness and client satisfaction
  • identify key barriers and enablers needing to be addressed to strengthen service delivery and support linkages with other relevant services, and
  • develop and assess options for strengthening the current service delivery model.

The main project activities included: a scan of the relevant literature to identify good practice national consultations with key stakeholders, an online survey to gather the views of health services, and case studies at seven sites across Australia to develop a good understanding of the range of service delivery models operating. Focus groups with members of the Stolen Generations were also run through November and a workshop with key service and other peak body representatives occurred in June 2014.

The project developed a model of care and principles for delivery of SEWB services.

The project commenced in May 2012 and was completed in February 2013.